UNCC Transient is a dashboard interface for UNC Charlotte bus stops. It provides easy and accessible bus information at UNCC bus stops and is also a source of entertainment at bus stops other than updating people with bus timings, route information and bus statistics. We researched on how people needed more than a mobile application and found out that a dashboard interface to get bus updates at the bus stops would be a great alternative to alleviate people’s pains and boredom.

• People at bus stops gave an insight on their experiences with the UNCC buses
• Bus drivers told us that bus delays were caused by driver shift changes and inevitable bathroom breaks
• The bus supervisor told us how the buses run and how the constant use of the pedestrian push buttons at some overcrowded campus signals caused delay
• Semi-structured interviews gave answers to basic questions like bus travel experiences and expected enhancements in the bus system
• People got frustrated with not being updated with the bus schedules and delays
• People sometimes got bored of waiting at the bus stops and chose to walk to their destinations

Peter is an architecture student and has to carry a lot of designing material everyday. He loves to walk but does not like walking just before the class to avoid fatigue. His hobbies include soccer, photography and watching television shows.

Peter has just reached the campus and wants to take the bus to his department. He likes to reach class on time. He wishes to find out the most feasible bus route and the time after which the next bus would arrive.

Peter does not know how long it will take for the bus to come. There is no one at the bus stop and he does not know which bus to take.

William works as a bus driver for UNCC buses. He has been driving the buses for 10 years, and he loves his job. William is married and has 3 children. His hobbies include gardening and building model trains. William lives a bit away from campus and drives to work each day.

William has arrived on his shift at time and logs in and gets settled on the bus in no time. All the people who got on the bus were very cooperative. His shift ended on time because the next driver on duty reached the bus stop before time.

William's schedule got delayed due to initial login issues and traffic. This frustrated the passengers. Also, he could not take his lunch break either as his driver replacement was late.

The user personas motivated us to create user storyboards and visually predict a user’s experience with the product. With the below storyboard, I tried to portray that a university student (or any person at the bus stop) could get bus updates without having the trouble of taking out their phone from their pocket, opening the bus mobile application, selecting the bus route, scrolling to the current bus stop and seeing the bus arrival time.